Privacy & Text Messaging Policy
How we collect, use and protect your information, and how our text messaging (SMS) consent works.
Last updated: June 2026
This policy explains how Bedrock Countertops ("we", "us") handles information you share with us, including through our website, our quote form, phone calls and text messages. We serve Calgary, Airdrie, Cochrane, Chestermere, Okotoks and surrounding communities in Alberta, Canada.
What we collect
When you request a quote or contact us, we may collect your name, phone number, email address, project location and details about your project (such as material, size and timeline). We collect this only to respond to your request.
How we use your information
- To contact you about your quote request and schedule your free in-home measure.
- To prepare and send your written quote.
- To follow up about your project and answer questions.
We do not sell, rent or share your personal information with third parties for their own marketing. Your details are used only by Bedrock Countertops to serve you.
Text messaging (SMS) consent & opt-out
By providing your phone number and checking the consent box on our quote form, you agree that Bedrock Countertops may contact you by phone call and text message (SMS) about your quote request and project. This is your express consent under Canada's Anti-Spam Legislation (CASL).
What to expect
- Message types: appointment scheduling and reminders, quote follow-up, and replies to your questions. We do not send recurring promotional blasts.
- Frequency: message frequency varies based on your project; typically only a handful of messages around the time of your quote and appointment.
- Cost: message and data rates may apply, depending on your mobile carrier and plan.
- You stay in control: every message includes an easy opt-out, and you can reply STOP at any time to stop texts while still working with us by phone or email.
How to opt out
You can opt out of text messages at any time by replying STOP to any message we send. You will receive one confirmation that you have been unsubscribed, and we will not text you again unless you opt back in. Reply HELP for assistance, or contact us using the details below. We honour every opt-out request promptly, within 10 business days at the latest, as required by CASL.
Your choices
You can ask us at any time to update your information, stop contacting you, or delete your details from our records. Just call, email or text us and we will take care of it.
Data security
Quote requests submitted through our website are delivered to our business email. We take reasonable steps to protect the information you share with us and keep it only as long as needed to serve you.
Contact us
Questions about this policy, or want to update or remove your information?
- Phone / text: (587) 899-8756
- Email: bedrockcountertops@gmail.com
- Bedrock Countertops, Calgary, Alberta, Canada